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Streemster Privacy Policy

Effective Date: July 14, 2025

Welcome to Streemster

Welcome to Streemster, operated by Zovolt Ltd (company number 08249041), registered at 16 South Street, Leominster, HR6 8JB, UK. Streemster connects fans (Customers) with creators through purchases of digital or physical Goods. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data. It applies to all users aged 18+ and forms part of the Streemster User Agreement, alongside our Streemster Rules, Terms of Sale, Terms of Use, and Intellectual Property Policy. Questions? Contact [email protected].

1. Information We Collect

We collect information to provide and improve Streemster's services, tailored to your role as an account holder, Customer, or Creator. All users must be 18+ with age verification at signup.

1.1 Information You Provide

All Accounts:

  • Required: Email address, username, password.
  • Optional: Profile details (e.g., location, social media links, about section), comments, or messages submitted via Streemster.

Customers (users purchasing Goods):

  • Payment details (via PCI DSS-compliant providers like Stripe or PayPal), including a token representing your account, card type, expiration date, last four digits, and, if provided, name and email.
  • Creator support details: Creators you support, purchase amounts, rewards selected, and frequency.
  • Shipping information (e.g., name, address, phone number) for physical rewards.
1.2 Information We Collect Automatically
  • Usage Data: Pages visited, links clicked, search terms, user interactions, referring sites.
  • Device Data: Device type, operating system, browser type, IP address, device ID.
  • Location: Derived from your IP address or provided shipping details.
  • Analytics: Collected via third-party providers (e.g., Google Analytics) to understand usage trends.

2. How We Use Your Information

We use your information to operate Streemster, enhance your experience, and comply with legal obligations. We never sell your personal data. Our uses include:

  • Providing services: Enabling account access, purchases.
  • Processing transactions: Facilitating payments via PCI DSS-compliant providers.
  • Communicating: Sending service-related emails (e.g., order confirmations, account updates) and responding to inquiries.
  • Personalizing: Suggesting digital or goods based on your interests, per email preferences.
  • Improving Streemster: Analyzing usage to develop tools, features, and future products (e.g., subscriptions, when available).
  • Marketing: Promoting Streemster or related services, with opt-out options (see Section 6).
  • Preventing fraud: Screening transactions for AML and fraud compliance.
  • Legal compliance: Meeting regulatory requirements (e.g., tax reporting, GDPR, CCPA).

3. How We Share Your Information

We share data only as necessary to provide services, comply with laws, or with your consent.

3.1 With Creators (for Customers)

If you support a Creator, they receive:

  • Your email address and public profile details (e.g., username, optional location).
  • Messages sent via Streemster.
  • Shipping details (e.g., name, address, phone number) for physical rewards.
  • Pledge details (e.g., amount, start date, rewards), excluding full payment card information.
3.2 With Third Parties
  • Service Providers: Contracted partners (e.g., Stripe, PayPal, Google Analytics, email services) access data to process payments, analyze trends, or manage communications. They are bound by confidentiality and data protection agreements.
  • Reward Delivery: With consent, we share data with selected providers to fulfill rewards (e.g., shipping companies).
  • Legal Compliance: We may disclose data to comply with laws, regulations, or legal processes (e.g., subpoenas, tax authorities). We'll notify you by email unless prohibited.
  • Business Transfers: In mergers, sales, or bankruptcy, data may transfer to a new entity, subject to this policy. We'll notify you.
  • Safety and Security: To protect Streemster, users, or the public from fraud, abuse, or illegal activities.
3.3 Publicly Accessible Information
  • Your profile (e.g., username, optional location, social media links).
  • Comments or posts on Creator pages.
  • Aggregated, anonymized data in reports or marketing, which cannot identify you.

4. Your Data Rights

You have rights over your data, subject to legal limits. Exercise them via Account Settings or [email protected].

4.1 General Rights
  • Access: View account data (e.g., profile, purchases) in Account Settings.
  • Modify/Delete: Update/remove optional profile details.
  • Close Account: Deactivate via Account Settings, removing public access and login. New accounts require a different email.
  • Marketing Opt-Out: Unsubscribe from promotions via email preferences or links.
4.2 GDPR Rights (EU/UK Residents)
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion, subject to legal retention.
  • Restriction: Limit processing in certain cases.
  • Portability: Receive data in a machine-readable format.
  • Objection: Object to marketing or legitimate interest processing.
  • Withdraw Consent: Revoke consent for optional uses.

Contact our Data Protection Officer at [email protected] or Zovolt Ltd, 16 South Street, Leominster, HR6 8JB, UK.

4.3 CCPA Rights (California Residents)
  • Know: Request data collected/used/shared in the past 12 months.
  • Delete: Request deletion, subject to exceptions.
  • Opt-Out of Sale: We do not sell data, but you can opt out of analytics sharing via [email protected].
  • Non-Discrimination: No discrimination for exercising rights.

Submit verified requests via [email protected].

4.4 PIPEDA Rights (Canada Residents)

Access, correct, or challenge data use. Request transfer details. Contact [email protected].

5. Data Retention

  • Active Accounts: Data retained while active.
  • Closed Accounts: Deleted/anonymized within 30 days, except:
    • Tax records (7 years, UK/EU law).
    • Transaction logs (10 years, fraud/audit).
    • Anonymized analytics (indefinite).
  • Third-Party Retention: Providers (e.g., Google Analytics) follow their policies.

6. Marketing Communications

  • We may send promotional emails about Streemster or suggested Creators, based on usage.
  • EU/UK Residents: Consent obtained for marketing per GDPR. Opt out via Account Settings or email links.
  • All Users: Opt out anytime; service-related emails continue.
  • No third-party marketing without explicit consent.

7. Security

We use industry-standard protections:

  • Encryption: Payment tokens and tax forms encrypted at rest/transit.
  • PCI DSS: Payment providers comply with standards.
  • Two-Factor Authentication: Optional for security.
  • Access Controls: Limited to authorized personnel.
  • Data Breaches: Notified within 72 hours (GDPR) or per CCPA/PIPEDA, with protective steps.
  • Your Role: Use a strong, unique password and enable two-factor authentication.

8. International Data Transfers

  • US Transfers: Site servers are in the US. Using Streemster consents to US data transfer/processing, per this policy.
  • EU/UK Safeguards: Standard Contractual Clauses ensure GDPR compliance. Contact [email protected] for details.
  • Other Regions: Non-EU/UK users consent to US transfers, per local laws.

9. Third-Party Apps and Links

  • Apps Directory: Third-party apps (e.g., Stripe, Google Analytics) are listed in our FAQ. Providers are vetted for compliance.
  • Links: External sites (e.g., Creator pages) are not our responsibility.
  • Control: Limit app data sharing via Account Settings or [email protected].

10. Age Restriction

Streemster is for 18+ users only. We do not collect data from minors. Under-18 accounts are terminated, and data deleted. Report to [email protected].

11. Changes to This Policy

Material changes affecting rights are notified via email or Site announcement 30 days prior. Continued use after changes indicates acceptance. Check regularly.

12. Contact Us

For questions, requests, or complaints:

  • Email: [email protected]
  • Post: Data Protection Officer, Zovolt Ltd, 16 South Street, Leominster, HR6 8JB, UK
  • Support Ticket: Via account dashboard

Responses within 48 hours. EU/UK users may contact local data authorities (e.g., ICO).

© 2025 Streemster, Zovolt Ltd, 16 South Street, Leominster, HR6 8JB, UK